Useful Info: faq's

General


How do I apply?

Payacardservices

You join by using the Online Quote tool to select your account type and services and by filling in the online application form.

What does it cost?
The Online Quote tool will display the indicative price of your package before you apply. Alternatively, please visit our pricing page.

I've just registered online Ė when will I know if I've been accepted?
Our Customer Services team will manage the processing of your application and notify you of the outcome within 3 working days.

I've forgotten my password and can't login?
Please follow the prompts on the login page for a forgotten password. The website will help you to select a new password.

How do I tell you about my change of address, telephone or other details?
You can update most of your details when you log into your account on the 'My Details' page. Some changes may have to be notified email to administrator@payacardservices.co.uk.

Why canít I request changes over the telephone?
This is a security measure. Our website requires you to enter your password to authorise the changes you want to make. If you do not have access to the Internet, you can tell us about changes by writing to Acceptacard Customer Services, Victory House, 400 Pavilion Drive, Northampton, NN4 7PA. Please note that we may carry out additional checks to ensure that this is a genuine request for changes.

What is a disputed transaction?
This is where a cardholder is not satisfied with the goods or services supplied.We will put the transaction on hold until you have rectified the situation to the satisfaction of the cardholder.

I want to close my account?
You can close your account by writing to us at Acceptacard Limited, Victory House, 400 Pavilion Drive, Northampton, NN4 7PA.

Is there a discount if I buy multiple terminals?
If you require 4 or more terminals please contact us on 0333 123 1243 and select the SALES option.

How do I get a record of the information you hold about me (Data Protection Act / Subject Access Request)?
We can provide you with a report of all the information we hold about you. Please submit your request in writing to The Data Controller, Acceptacard Limited, Victory House, 400 Pavilion Drive, Northampton, NN4 7PA. We will respond within 30 days. Please note that we may charge a fee for this service.

Who is acquiring my transactions?
We will set you up with your existing merchant acquirer. If you do not have an existing acquirer, your transactions will be processed by our chosen acquirer. Details of the acquirer of your transactions are provided with your account details.



Pay Monthly Direct Merchant Accounts


How much is it to join?
Please use the Quick Quote Tool for current pricing.

Is there a monthly or additional subscription fee?
The only monthly fee is the Monthly Miniumum Service Charge (MMSC) and PCI. The MMSC only applies where the cost of your monthly transactions is less than £20 per month.

What other fees will I pay?
For credit and debit cards you will pay a % commision based on the value or type of payments you process.

When are transactions paid to me?
Payments are settled by BACS 3 days after the day of the transaction T+3

Iíve ordered a terminal, when will this arrive?
We send you a confirmation email to acknowledge your order and confirm payment. Delivery will normally be within 7 days from the date of the order. We will also keep you informed of any changes to the expected delivery date



Pay As You Go Accounts


How much is it to join?
Please use our Online Quote Tool for current pricing.

Is there an annual or additional subscription fee?
No, there are no additional subscription fees with the PAYG account.

Is there a service charge / transaction fee?
Yes, you pay a % service charge calculated on the value of the transaction.

When are transactions paid to me?
Transactions are settled every Tuesday and transferred by BACS to your bank account the same day. BACS payments will normally be credited to your account on the following Thursday i.e. after 2 working days.

How long is it before I get my money?
Settlement takes place each Tuesday and settles all payments processed up to midnight on the preceding Friday. Depending on when you take a payment you can expect to receive the funds into your bank account between 6 and 13 days later, on average 10 days.

Iíve ordered a terminal, when will this arrive?
We send you a confirmation email to acknowledge your order and confirm payment. Delivery will normally be within 7 days from the date of the order. We will also keep you informed of any changes to the expected delivery date.

Is there a discount if I buy multiple terminals?
If you require 10 or more terminals please contact us on 0333 123 1243 and select the SALES option.

My terminal is not working properly, what do I do?
If you are having a problem operating the terminal please follow the instructions in your terminal User Guide (available in the Resources area) to reset the terminal. If you are still experiencing problems call our support line on 0333 123 1243 and select the SUPPORT option.

How can I provide a customer receipt, my terminal has no printer?
Your customer has 2 choices. They can provide their mobile number when prompted by the terminal and this will send an SMS receipt containing a link should your customer want a printed copy. If they don't have a mobile then the terminal will prompt you to provide a written receipt (there are partially completed templates that you can download and print in the Resources area of your account).


Do you need some help?

You can call us local rate on
0333 123 1243 or